Assigned engineers and permitted reviewers
Signatures, paper reports and PDFs
Finish a report with a traceable confirmation.
What to do
- Review the saved report content, actual quantities and reference numbers before requesting confirmation. Complete the visit prerequisites shown by the form.
- For digital confirmation, enter the signer’s name and follow the signature/declaration steps. If a signature cannot be obtained, use only the supported exception workflow with an honest reason.
- For an already signed paper report, expand Import a signed paper report. Save an accurate transcription, upload the paper original and record its original number/date as required.
- Wait for the original to pass scanning, then verify the paper evidence and transcription through the form. The paper route avoids demanding a second customer signature for the same report.
- After finalization, download the protected PDF when available. For a correction to finalized content, use the supported new-version/addendum process; do not edit an issued document silently.
Before you continue
A drawn signature is not presented as a qualified electronic signature.
The saved PDF is the issued evidence for its version. Later customer or equipment corrections do not rewrite those stored bytes.
Questions and troubleshooting
Why is a document download blocked?
A successful scan and current access permission are required. Pending, rejected or unavailable scanning keeps protected originals blocked. Contact the responsible operator if the status does not recover; do not bypass quarantine.
Why did finalization fail?
Check required fields, visit status, confirmation evidence and the displayed error. PDF generation failures must be resolved before treating the report as finalized.