Permitted service and billing staff

Warranty and contract coverage

Make coverage decisions from recorded evidence.

What to do

Open the relevant equipment or service context and review Coverage. Use the service date and requested type of work.
Review installation evidence, warranty information and the applicable contract version. Installation date matters for installation-based warranty rules.
Read the outcome and supporting information. Unknown and Conflict require investigation; neither means Not covered.
When allowed to maintain coverage, enter explicit versioned rules and reasons based on approved agreements. Do not infer contractual promises from a contract name.
Recheck the applicable historical decision when reviewing an older service report or quotation.
In Repair warranties, select the original work order with a completed visit. Record the supplier, documented period, covered work and parts, conditions, exclusions and source reference. Missing dates or rules remain unknown.
Use New repair warranty version for corrections or withdrawal. Earlier versions remain available in the version history; the repaired equipment and original order stay fixed.
Use Review repair warranty with the service date and labour or parts. The effective historical version flags possible coverage for review; it does not promise free work or approve a quote.

Before you continue

The product does not invent a warranty end date or automatic free service when required information is absent.

Labour and parts can have different coverage. A covered labour item does not automatically make parts free.

Installation and service dates are calendar dates, not instants. The recorded IANA zone describes the business context; changing your browser zone must not move the day.

Manufacturer warranty and service contract decisions retain their dated source versions. Unknown means evidence is missing; Conflict means sources disagree. Repair warranty is a separate review of a specific completed repair. None of these checks promises free work or changes prices.

Retry an unconfirmed installation save unchanged. For different information, review saved evidence first, then discard the form and deliberately start a new entry. Discarding does not undo a saved record. Reload can lose unconfirmed inputs.

Questions and troubleshooting

Can I bill an Unknown item as covered?

Do not make a free-service promise from missing data. Obtain the missing evidence or approved decision first.

Does a current rule rewrite old decisions?

Historical service decisions use their recorded service date and applicable version. Review history rather than assuming today’s rule applies retroactively.